Rules and Regulations

Part A – Introduction

1. Usage and Interpretation

Our general rules apply across the board unless specific market data or sport-specific guidelines state otherwise. In the event of a conflict, sport-specific rules take precedence over general ones. Furthermore, if there is any discrepancy between market data and either the general or sport-specific rules, the market data will be the final authority.

2. Market Information

Market data serves as a guide for users on how a particular market operates. It is designed to align with both the general framework and the relevant sport-specific regulations.

3. User Responsibilities

It is the user's responsibility to thoroughly understand the market rules and regulations and to be fully aware of the risks involved when placing bets.

4. Suspicious Activity Rules

Crickex reserves the right to cancel, close, suspend, or freeze any bet or player account at its sole discretion if any suspicious activity is detected.

5. User Bet Disputes

Should you have any questions or concerns regarding the settlement of a bet, please reach out to the designated Crickex support number for assistance.

Part B – General Rules

1. Managing Markets In-Play

a) General

• For all sports except Horse Racing and Greyhound Racing, if a market is intended to be 'In-Play' but fails to suspend at the appropriate time:

• If the event has a scheduled 'Off' time, any bets matched after that specific time will be declared void.

• If no scheduled 'Off' time exists, we will make every reasonable effort to determine the actual start time, and bets matched after that point will be void.

If a market is set to go 'In-Play' but is not suspended at the 'Off' time (meaning bets aren't voided then) and is instead intentionally opened for In-Play betting later during the event, all bets matched after the original 'Off' time will remain valid.

Conversely, for soccer markets (excluding Australian soccer), bets are handled differently if the market isn't suspended at kick-off or during a key event.

Regarding soccer, we strive to transition markets to 'In-Play' at kick-off and suspend them immediately when a 'material event' occurs (please refer to the definition of a material event below).

While scheduled kick-off times are listed in the market data, this does not guarantee that markets will be suspended or transitioned to 'In-Play' exactly at that moment.

If a market is intended to be In-Play but is not suspended at kick-off and never becomes active during the match, all bets matched after the scheduled start time will be voided.

In cases where a market is scheduled to transition to In-Play status...

Regardless of the In-Play rules mentioned above, for Australian markets specifically: if a market fails to suspend at the 'Off' time, any bets matched after the scheduled 'Off' time—and before the market officially opens In-Play—will be void. (For Horse and Greyhound racing, the 'Off' time is the cutoff). If there is no predetermined 'Off' time, we will use reasonable efforts to establish the actual start time, after which any bets matched will be invalid.

2. Results and Market Settlement

a) General Rules

Markets will be settled based on the criteria set out in the market data and/or the specific rules for that sport.

If the market data or sport-specific rules don't specify a settlement basis, we rely on the official results from the relevant governing body. These results are final, regardless of subsequent disqualifications or changes, unless a correction is announced by the governing body within 24 hours of the initial settlement.

If no official result is available from the governing body, we will determine the outcome using independent, reliable sources. If new public information emerges within 48 hours of settlement, we will decide fairly whether to: (i) reopen or adjust the market based on this data, or (ii) wait for further confirmation. Any information appearing more than 48 hours after settlement will not be considered, regardless of whether it alters the outcome.

In cases of uncertainty regarding a result, we reserve the right to postpone the settlement of any market indefinitely until the issue is resolved to our satisfaction. If a satisfactory resolution cannot be reached, we reserve the right to void the market entirely.

b) Rehabilitation

Markets are typically settled after the event concludes. As a courtesy to our customers, we may settle some markets before the official results are out; however, we reserve the right to correct any settlement errors if they occur.

If a market is resettled, we may adjust the customer's account balance to reflect the corrected settlement.

Unless the market data specifically states that bets remain valid regardless of whether a team or competitor actually starts or participates in the event, any exception to this will be handled according to the provided rules.

If the market data doesn't explicitly state that bets stand regardless of participation, users should consult the specific rules for that sport.

A competitor or team is considered to have participated if they did enough to have an official result or ranking recorded by an official.

Certain markets follow unique rules detailed in the sport-specific or market data. If there are no specific provisions regarding abandonment, cancellation, or suspension, the following general rules apply:

• For any match, fixture, or race: if the event is not completed within three days of its scheduled end date...

Some markets have specialized rules. In the absence of specific sport or market guidelines, the following defaults apply:

• If the planned duration of an event changes after the market has loaded but before the event begins, all bets on that market will be voided.
• In markets where a time limit is specified (e.g., time of the first goal), any event occurring during stoppage time or injury time will be recorded as having happened at the end of the regulation period.
• All bets apply to 'Regular Time' only, including stoppage time, but excluding extra time or penalty shoot-outs.
• Any reference to a specific number of 'days' in these rules refers to the end of the local day following the expiration of that period.

For 'Match Bets' regarding progression in a tournament, the winner is the competitor or team that reaches the furthest round, achieves the best score/time, or places highest in the final. If multiple competitors fail to progress but are in the same round (even in different heats), 'Dead Heat' rules apply. Markets are settled partially at the end of each round; subsequent disqualifications or fines do not change the settlement. If a participant is disqualified, they are treated as having progressed further than anyone eliminated prior to their disqualification, but as finishing last (or tied for last) among current competitors. The disqualification is dated when the governing body removes the participant, not when the incident occurred.

If one or more teams/competitors fail to participate in a match, all related match bets will be voided.

If an event or tournament is abandoned or shortened in a way that...

If there is an error in the sport-specific rules or market data, 'Dead Heat' rules apply to markets with more winners than anticipated. The stake is divided by the number of actual winners and multiplied by the expected number of winners. This 'reduced stake' is used to calculate winnings, with the remainder handled accordingly.

For example, in a horse racing market for 1st place, a Dead Heat occurs. 'Client A' bets 300 at 4.0 odds on a winner, and 'Client B' takes the opposite side. The stake (300) is multiplied by 1/3, resulting in a reduced stake of 100 and a remainder of 200. The payout for the supporter is the reduced stake (100) multiplied by the odds (4.0 = 400). Client A's net win is 100 (400 payout minus 300 stake), and Client B's net loss is 100.

Another example: in a golf tournament, there is one clear winner, but 7 players tie for 2nd. In a 'Top 5' market, after the winner, 4 spots remain for the 7 tied players. 'Client A' bets 300 at 4.0 odds on one of them. The stake (300) is reduced by a factor of 4/7, resulting in a stake of 171.43 and a remainder...

A multiple bet (parlay) consists of several different selections. Each individual event or market within the multiple bet is referred to as a 'leg'.

We reserve the right, at our sole discretion, to disallow multiple bets or to limit the available stock in specific circumstances.

All multiple bets are subject to the exchange rules applicable to each individual leg within the bet.

Customers have the option to place exchange multiple bets by using the 'back' function. Depending on the situation, they can also utilize 'keep' or a combination of 'mix back and keep' options. However, it is important to note that you cannot combine 'back' and 'layer' options within a single leg of a bet.

If a user selects multiple options for a single leg, the odds for that specific leg will be reduced. This means the outcome for that leg will either be a win (where supported) or a total loss of all selections. For cross-multiple bets—such as choosing more than one option in an event without using 'dutched' pricing—each exchange multiple bet must be submitted as a separate entry.

Aside from exchange multiple bets placed at Starting Price (BSP), the odds for available exchange multiple products are heavily dependent on the single markets they are based on. Any winnings from these types of multiple bets will be subject to commission, as detailed in the website's charges section.

Winnings from exchange multiple bets placed at BSP are commission-free. However, the odds for any successful return on these specific bets will be subject to a 5% deduction from the BSP.

An 'Each Way' exchange multiple bet at BSP consists of two separate wagers: one for the selection to win and another for it to place. For instance, a ₹2 each-way double actually involves a ₹2 bet on both selections to win and a ₹2 bet on both to place, totaling a ₹4 stake. The number of place positions is determined by the event and remains unchanged in the market info. If the number of runners is equal to or less than the available place positions, the corresponding place leg of any multiple bet will be voided.

The platform determines which markets are available for exchange multiples at its own discretion. These events are categorized under specific exchange multiple groups. Please be aware that not every market will be available as a product.

Unless otherwise stated in the following section, if a selection in either leg is a non-runner or is otherwise declared void under exchange rules, that specific leg will be affected.

SP bets are fixed-odds wagers where the odds are calculated and matched before the event begins. These odds are determined by matching SP backers with other SP backers and SP layers with other exchange layers. This matching process ensures that SP backers benefit from unmatched exchange offers that increase the SP, while SP layers benefit from offers that lower it. This integration also helps match other exchange bets that might otherwise remain unmatched.

The SP for each selection is calculated to six decimal places, although it may be displayed in market views or results as two decimal places (rounded or truncated). Once the matching process is complete, the full SP for each selection can be viewed by clicking on the individual runner's graph.

If the platform is unavailable or cannot match the SP 'off' for any reason, the SP will be calculated using all available data. This includes information beyond just the betting activity in that specific market. To ensure a fair price, a licensed betting operator within the group may act as the counterparty for SP bets if necessary. In such cases, those determining the SP must not have any personal interest or conflict in the outcome.

If the SP matching process starts prematurely (for example, if a horse race is mistakenly switched to 'in-play'), the system will attempt to reverse the process so the SP is set before the actual start. If reversal is impossible, the SP will be based on the original matching process.

When an SP matching process is reversed: SP bets (including limit bets), 'In-Play: Take SP' bets, and 'At-In-Play: Keep' bets all return to their status prior to the matching. 'At-In-Play: Cancel' bets remain cancelled if they weren't matched, or return to their unmatched state if they were matched as part of the process.

If the SP matching process is triggered unintentionally (e.g., after an event has already started) and a significant event occurs, the SP will be determined solely by SP bets (and any 'At-In-Play: Take SP' bets that were unmatched when the market was suspended) placed before the 'off'. This means any 'At-In-Play: Take SP' bets matched after the close are invalid and excluded. Any SP bets placed after the 'off' are also void. If the process is delayed but no significant event occurred, this determination still holds.

If an 'Each Way' SP option is chosen, it is treated as two distinct bets: one for the selection to win at SP and one for the selection to place at SP.

If unmatched bets are cancelled before the event starts, any 'At-In-Play: Take SP' selections that were unmatched will be converted into standard SP bets. Once this conversion happens, the bets can no longer be cancelled.

When you place a bet at SP, you are betting against other customers. During the SP matching process, the platform acts as the counterparty to offset liabilities between SP bets and other exchange bets.

By selecting the 'SP' button in the market view, customers have two different ways to qualify for an SP bet.

The second method for placing an SP bet is by using the 'Place SP odds limit' option. This allows you to set a minimum SP for back bets or a maximum SP for lay bets. If the final SP is lower than a backer's minimum or higher than a layer's maximum, the bet will remain unmatched until the event starts. Conversely, if the SP meets the limit requirements, the bet is matched. If the SP exactly matches the customer's limit, bets are processed on a first-come, first-served basis, meaning they could be fully or partially matched.

Note that if a non-runner is not removed from the market before the event ends, any reduction factors applied to bets matched at or before the 'off' (including SP bets) may result in the matched price falling below the requested limit. This means a bet requested at a maximum odds limit might not be matched if the post-race adjustment for a late non-runner pushes the odds below that limit.

For SP bets with an odds limit, the minimum/maximum limit can be shortened (for back bets) or increased (for lay bets) at any time before the event starts. However, as mentioned, once an SP bet is placed, the customer cannot necessarily cancel it. Details on how non-runners affect SP are provided below.

Exchange bets that are unmatched 'off'

A standard exchange bet is created by selecting the odds for a choice in the market view (rather than clicking 'SP'). These bets can be modified or cancelled normally if they are unmatched. Previously, unmatched bets were automatically cancelled when a market was suspended at the 'off'. Now, you can choose to convert these into SP bets or keep them as 'fixed' bets when the market is suspended at the start or during the event.

If you wish to convert your exchange bet to an SP bet after the market closes, you can select 'At In-Play: Take SP' via the Bet Manager. In winner markets where a non-runner triggers a reduction factor of at least 2.5% (or 4% in other cases), the system usually cancels unmatched bets on other runners. However, if 'At In-Play: Take SP' was selected, a layer bet will be converted to an SP bet instead of being cancelled. Once converted, it is final. Otherwise, you can choose to either keep your exchange bet or convert it to an SP bet at the start of the event.

There are specific rules for SP bets regarding non-runners in greyhound racing. According to these rules, if your trap is not empty or if a reserve runner is substituted after your bet is placed...

To be clear, if a significant event occurs (e.g., in a soccer match) and other unmatched bets are cancelled before the market re-opens, any 'keep' bet will not be cancelled.

3. Tote Betting Rules

When placing a Tote bet (such as in UK or South African markets), you are betting against the platform, which then places the required stakes into the appropriate Tote pool.

Rules regarding counterparty Tote bets are linked in the relevant sections. In case of any conflict between rules, the regulations found on the official Tote website or those enforced by the host racetrack will take precedence.

4. Miscellaneous

All time references in the exchange rules apply to the local time zone where the event is taking place. For example, a match start time refers to the local kick-off time.

While all information is provided in good faith, the platform cannot be held responsible for any errors or omissions regarding prices, runners, timings, ratings, scores, results, or general statistics.

The company maintains the right to take any necessary steps to correct obvious errors and ensure that all markets operate with complete honesty and transparency.

If a market contains a clear mistake—such as displaying the wrong teams or competitors (excluding minor typos), an incorrect number of participants, or faulty results—or if the market is flawed due to a technical glitch (like a malfunctioning exposure algorithm or a poorly implemented cross-matching tool), the company may suspend the market. In such cases, they also reserve the right to void all matched bets, provided this action is reasonable.

It is the customer's sole responsibility to ensure they have selected the correct outcome before placing a bet. For instance, if multiple competitors share the same name across different markets, the user must double-check that they are betting on the specific individual they intend to support.

The company reserves the absolute right to suspend any exchange market at any time, based entirely on its own discretion.

At any moment, the company may halt betting in a market, even if this happens sooner than the exchange rules would typically suggest. To maintain the integrity and fairness of the betting environment, they may void specific bets or cancel an entire market if necessary.

To protect users and maintain order, the company may void unmatched bets and reserves the right to update exchange rules whenever needed. All settlements—including payouts, losses, and commissions—are rounded to two decimal places. Notably, for BSP bets, any rounding on wins or losses will always be rounded down.

Part C – Specific Sports Rules

1. Cricket

General

If a competition, series, or match is completely voided (for example, if no balls are bowled), any betting markets that weren't settled unconditionally will be declared void.

In the event that weather disrupts a match, all bets will be settled according to the official result. This includes limited-overs matches where the Duckworth-Lewis method is used to determine the winner.

If a match is decided by a bowl-out or a coin toss, all related bets will be voided, unless the market was specifically designed to be settled unconditionally.

Test Match

Should a match begin but later be abandoned due to weather or any other unforeseen circumstances, all betting markets will be cancelled, except for those that have already been settled unconditionally.

2. Football

If the company fails to suspend a market in time for a significant event, they reserve the right to void any bets that were matched unfairly after the event occurred. These voids can be processed during the match or after it has concluded.

Unless otherwise stated, all bets will be voided if a match does not start by 23:59 (local time) on its scheduled start date, or if it becomes clear that the game will not take place.

If a team is removed from a league, bets on that team will be settled as winners if the team has already finished in a relegation position (e.g., the bottom three). However, if a team is disqualified or expelled from the league, all bets placed on them will be voided.

A season is officially considered to have started once the first league game kicks off. This timeline also applies to 'shirt number' betting markets.

For 'Time of First Goal' bets, the first half is treated as exactly 45 minutes, regardless of added injury time. A goal is only counted if it occurs within that specific timeframe.

In 'Top Goalscorer' markets, only goals scored during league or tournament play are counted. Own goals are strictly excluded from the tally.

For markets based on the quantity of events, the outcome may be measured by the number of attempts made rather than the number of successful awards.

For markets involving stats like bookings, corners, or goal timings, results are determined using reasonable independent data sources. If new public information emerges within 48 hours, the company will decide whether to restore the market or wait for further details. In any case, the final settlement will not exceed 48 hours from the release of such information.

In tennis, if a player or duo retires or is disqualified, the winner is determined by whoever advances to the next round or the final. However, if the match is shortened or the game count increases, bets are voided. If a tournament is shortened, suspended, or cancelled, unconditional markets are voided. Bets on matches moved to a different court remain valid, but bets on specific games or sets in those instances will be voided.